Continuing from my first blog, I would just like thank everyone who supported me and provided valuable advice throughout my two-year programme with Norse. I was faced with numerous challenges and provided with opportunities that allowed me to develop and maximise my learning from day one – all of which will stand me in good stead moving forward.
In April (17), I gained my first managerial position as Commercial Support Manager for Norse’s multi-million pound Environmental Services business, Norse Environmental Waste Services. The NEWS’s business incorporates three main streams of revenue: the management of Norfolk’s 19 HWRC’s (Household Waste Recycling Centre) an In-Vessel Composting Facility and household collections processed through a state of the art Materials Recycling Facility (MRF). This position will allow me to gain exposure to managing people and money – two core areas of management.
My first task was to offer support to Medway Norse, in project managing the novation of Medway Council’s c£10m HWRC service provision from an external contractor across into the Joint Venture Partnership. As part of the project, I am responsible for working alongside senior management and the Council’s client portfolio division to formalise contractual obligations of the service, staff and TUPE transfer, in addition to creating yearly service budgets, which take into account the joint risk profile of live commodity markets. I have additionally led discussions with external parties regarding the outsourcing of elements of the contract, which will see significant monetary and efficiency savings made for our Council Partner. Furthermore, I have been responsible for the procurement of £300k worth of capital investment, which will enhance the service offering from day one to the residents of the Medway Community. This has included the installation of the state of the art CCTV & ANPR (Automatic Number Plate Recognition) provision, alongside 46 new bins and the procurement of a brand new DAF Hooklift. Post novation, I will work alongside Council executives to develop and enhance the service offering, with the main drivers to increase revenue and lower costs. This has and will involve regular project board meetings and will keep me very busy until the beginning of Q4.
Furthermore, I have been heavily involved in digitalising the site induction process for both HGV drivers and visitors who attend our Materials Recycling Facility, which will aid in providing validity and security that all inductions have been completed. This will allow NEWS to create an online portfolio of visitors, whilst creating an opportunity to electronically report on visitor frequency and numbers on a yearly basis.
In addition, I have managed the installation of Wi-Fi across the MRF facility and facilitated the enhancement of an online time and attendance capturing sheet which will improve accuracy and timely payment of contracted hours to c150 labour operatives.
I hope this has provided you with a flavour of what life is like for a ‘graduate’ post completion of the programme. It has been a very busy 6 months, however, I am really enjoying the challenges of the role and am learning daily about the operations across the waste and environmental services sector. Waste, as some would say, is not the ‘sexiest’ sector to be applying your trade; however, it is one of the most interesting and diverse. One thing is for sure; there will always be waste and what can determine a good month from a bad month is the fluctuation of live commodity markets… let us hope these continue to rise!
Thanks for reading.